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Frequently Asked Questions

Decode Facility Moments

  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • A play bay looks chaotic at times.
    A play bay bustling with energy can sometimes look chaotic from an outside perspective. What might seem chaos is often structured play, where dogs of similar play styles and energy are engaging with each other. Our team is trained to handle higher energy levels and our facility is designed to help them with this.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • My dog is not doing what the other dogs are doing.
    It's natural to feel a bit anxious when you notice your dog's activities/behavior differ from their peers. Communicating this to us allows us to address any concerns you might have. Keeping in mind some dogs are the life of the party others just want to watch. Together, your Chasin’ Tails team can help you set goals focused on enhancing your dog's development and provide you with updates on their progress when with us. This collaborative approach helps ensure your dog thrives, reinforcing that every dog's journey is unique and valued.
  • The dogs are relieving themselves indoors.
    Seeing the dogs relieve themselves indoors seems weird to us humans, but to them it is all just a day at the park. We don’t want to be working in a dirty facility so rest assured when its spotted by us its cleaned up.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • My dog has been sitting alone for too long.
    Observing your dog sitting by themselves can stir concern, but rest assured, learning to navigate social situations is part of the experience. Socializing can be unique to each dog just like people. Some are leaders in play or active participants while others enjoy watching and being more selective about engaging in active play situations. Both are normal and help bring a rounded atmosphere.
  • There are no toys or balls in the play bays?
    We do have toys and enrichment activities for dogs in the facility, but you will not see them used in groups of dogs as many dogs have possession issues and it often causes aggression and fights.
  • I don’t see my dog in training
    During the day dogs may be up for rest periods while we facilitate an appropriate play group. Dogs in training have diverse needs that may not be facilitated with each dog. Their safety is our number one priority and learning lasting good play habits. During these rest periods they often enjoy an enrichment snack. Depending on their needs and their program they may be working in another area of the building one on one as well.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Do You Have Concerns About Your Dog’s Needs?


We have a collective 100 years of dog care experience to help you and your dog.

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